OUR CUSTOMER GUARANTEE

At Project Pony, we take pride in serving and sharing exceptional specialty coffee. Every bag of coffee is roasted fresh by White Whale Coffee Roasters and dispatched directly from the roastery to ensure maximum freshness and flavour.

We know great coffee matters, and we also know coffee is personal. Whether you’re brewing at home, at work or by the beach, we want every cup to feel worth the ride.

If something isn’t right, we’ll do our best to make it right.

RETURNS POLICY

We offer a 14-day return policy to give you peace of mind when shopping with Project Pony.

If you are unhappy with your order for any reason, please contact us within 14 days of the shipment date and we will work with you to resolve the issue.

When contacting us, please include:

• Your full name
• Date of purchase
• Order number
• Item(s) and quantity being returned
• Reason for return

Once we receive your request, our team will assess the return and provide a suitable resolution.

Returns can be sent to:

Project Pony
c/- White Whale Coffee Roasters
Shed 2, 4–16 Tingira Street
Portsmith QLD 4870

GROUND COFFEE DISCLAIMER

In most cases, we are unable to accept returns or provide refunds on pre-ground coffee.

Coffee grinders, machines and brew methods vary greatly, and while we grind coffee using in-house standards designed to suit common brewing equipment, there is no universal grind setting that works perfectly for every setup.

For the best coffee experience and full control over extraction, we strongly recommend using a quality home grinder.

If you believe your coffee has been incorrectly ground, we may request a physical sample be returned for assessment. If deemed incorrect, a full refund or replacement will be provided.

If you have any questions, please contact us at giddyup@projectpony.com.au — we’re always happy to help.